C Shivakumar @ CHENNAI:
Chennai Airport is struggling to handle the arrival of baggage as the two additional ground handling agencies, who were picked up through a global tender last year, have yet to start operations. This is causing congestion in the airport as it takes a large amount of time to clear the baggage.
Currently, the baggage is handled by lone agency Air India Airports Services Ltd. Last year, the Airport Authority of India has appointed Celebi Airport Services India and Globe Ground India as additional handling agencies. Both of them have a strong base in India and are currently operating at New Delhi, Mumbai, Bengaluru, Hyderabad etc.
With the New Integrated Terminal Building put into full operation last week, the focus now is to clear the rush by effective handling bagages. A Chennai airport official said that the agencies have yet to operate as they are still moving in their equipment for operations.
When TNIE contacted Murali Ramachandran, Celebi India's President (India & South East Asia), he said that Celebi is all set to start offering ground handling services to domestic and international airlines from August 1, 2023. This would result in quick handling of baggage rather than waiting for it for a long time.
Ramachandran said that Celebi's is hiring additional 750 employees, who will be focused on delivering exceptional ground handling services at Chennai Airport. He said that Celebi would be implementing eco-friendly technologies such as Digitalized Service Charge Forms, giving Customers a digital view and the ability to approve the services utilized against each flight, with the added functionality to rate and provide feedback on the quality of services delivered.
Chennai Airport officials said that the two handling agencies will bring in latest technologies and equipment for handling flights which will not only improve the quality standards at Airport but also enhance the overall safety on ramp side.
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