New Delhi:
A global leader in customer experience management,
Teleperformance, encourages its employees to become ambassadors of change as
they engage with underprivileged children and participate in their education
and learning process.
Teleperformance, attempts to bring a social change in the
lives of less privileged, through the Citizen of the World initiative. By
voluntarily becoming a part of Citizen of the World (COTW) program,
Teleperformance employees offer food, books, education and clothing to these
children. The larger goal is to help these children meet their basic needs and
reach their individual potential.
Teleperformance India team was recognized as the Social
Change Agent at the Asia Outsourcing Congress held at Mumbai in early 2013.
“Our primary focus is to support education of
under-privileged children within 10 kilometers radius of our offices in
Gurgaon, Jaipur and Indore. In the process, our employees embrace the concept
of Giving and Citizen Social Responsibility,” says Sanjay Mehta, MD,
Teleperformance India.
In its effort to give back to the community, Teleperformers
in India offer learning opportunities and school education for the
underprivileged children in rural and semi-urban areas of Gurgaon in
partnership with Literacy India. Monthly contribution from Teleperformers
(collected through voluntary payroll deduction of Rs.100) goes towards
supporting Teleperformance Vidyapeeth Project.
In Indore, Teleperformers work in close association with
‘Participative Development Initiative for Future Foundation School’, an NGO in
Sunderbagh to support education of over 600 students.
In Jaipur, the Team Teleperformance supports Sunita Yadav’s
‘Sakhi Bal Niketan’. Sunita started ‘Amar Sewa Samiti’ nearly a decade ago,
when she was just 14, to teach eight slum students in the neigbourhood. With
support from the neighbourhood, her school now provides education and general living
to 210 students. “Sunita Yadav’s resolve to create value in society, had
distinct similarities with our vision,” says Sanjay Mehta who has headed
Teleperformance India since 2001.
Since 2008, Teleperformance supports Sakhi Bal Niketan
(Chattar Pathshala) like its own dream. Needless to say, dreams are made of the
best efforts one can put in; “We now have a school library and a computer lab.
The involvement of COTW Ambassadors goes beyond the monetary contribution as
they share inputs and monitor progress of their students”, feels Mehta
With the belief that an individual’s engagement with the
community goes beyond giving money, Teleperformers invest time in activities
that motivate these children, build their confidence, provide essential
utilities, and invite them to experience a typical day at work etc.
Teleperformers organize events around festivals like Diwali,
Holi, Christmas, Makar Sankranti, Independence Day, Republic Day, Janamashtmi,
Ganesh Chaturthi etc. for these students across locations.
The COTW ambassadors assume ‘Citizen’s Social
Responsibility’ by upholding a strong value system--from being law abiding
citizens to caring for the environment. “We take our business of creating value
in the surrounding quite earnestly. Teleperformance India believes that
‘Citizen’s Social Responsibility’ is about tradition and culture, about
imbibing responsible corporate citizenship. The same values are imbibed by the
Teleperformers through COTW initiative,” adds Sanjay Mehta who leads India
operations of the $3.02 billion contact center leader Teleperformance.
Citizen’s Social Responsibility also helps Teleperformers
become sensitive to the challenges in the society and their obligation to help
and support the less fortunate. Teleperformance India contributes to salaries
of teachers, uniforms and other engagement activities. The goal is to inspire
and motivate these students to build self-esteem and to fire personal
aspirations.
No comments:
Post a Comment