C Shivakumar
Chennai:
In a bid to enhance its e-governance mechanism, TN will be setting up
electronically enabled kiosks operated by authorised service providers
across the state to offer public services provided by the government.
Sources said that currently the state is framing rules for efficient
delivery of public services by one or more authorised service
providers through electronically enabled kiosks.
These kiosks would deliver public services, provided by the government
either in the form of receipt of forms and applications, delivery of
any license permit, certificate, sanction or approval and the receipt
of payment of money by electronic means.
Interestingly, all public services of each government department or
agency will now have to be delivered in electronic mode within five
years from the date of coming into force of Information technology
(Electronic Service Deliery) Rules 2015.
Sources said the rules provide for the administration of e-service
delivery through authorised service providers and authorised agents,
which includes operator of an electronically enabled kiosk or front
office, who is permitted to deliver public services to the users with
the help of a computer resource or communication device.
Interestingly, these rules won’t apply on e-service delivery such as
state online portal, government departmental outlets and online
services provided to the users directly on the web. “They will be
administered in the normal manner by the respective government
departments and agencies,” said sources.
The digital services offered by the authorised service providers would
be monitored by a director of electronic service delivery. He would
have the overwhelming powers to terminate the services of authorised
service providers besides determining norms relating to selection of
authorised agents by the service providers.
There is also a provision in the rule through which the director could
delegate any of his powers to any official of the state government or
autonomous body or local body through an administrative order.
It is also learnt that once the rules come into force, the competent
authority who is a head of the department shall notify within a period
of 180 days the list of public services offered by the department or
agency through electronic mode, the date by which such service shall
be made available and the manner of delivery of such services and
their service levels.
Interestingly, these services would also come at a cost fixed by the
director of electronic service delivery (ESD). “The service charges
would be different for different services and would be revised once in
two years.
Interestingly, there are also plans of maintaining a repository and
database of digitally signed electronic records with the associated
application software and workflow to enable the service provider to
access such licenses, permits, certificates, sanctions or approvals
and deliver them to the user
Chennai:
In a bid to enhance its e-governance mechanism, TN will be setting up
electronically enabled kiosks operated by authorised service providers
across the state to offer public services provided by the government.
Sources said that currently the state is framing rules for efficient
delivery of public services by one or more authorised service
providers through electronically enabled kiosks.
These kiosks would deliver public services, provided by the government
either in the form of receipt of forms and applications, delivery of
any license permit, certificate, sanction or approval and the receipt
of payment of money by electronic means.
Interestingly, all public services of each government department or
agency will now have to be delivered in electronic mode within five
years from the date of coming into force of Information technology
(Electronic Service Deliery) Rules 2015.
Sources said the rules provide for the administration of e-service
delivery through authorised service providers and authorised agents,
which includes operator of an electronically enabled kiosk or front
office, who is permitted to deliver public services to the users with
the help of a computer resource or communication device.
Interestingly, these rules won’t apply on e-service delivery such as
state online portal, government departmental outlets and online
services provided to the users directly on the web. “They will be
administered in the normal manner by the respective government
departments and agencies,” said sources.
The digital services offered by the authorised service providers would
be monitored by a director of electronic service delivery. He would
have the overwhelming powers to terminate the services of authorised
service providers besides determining norms relating to selection of
authorised agents by the service providers.
There is also a provision in the rule through which the director could
delegate any of his powers to any official of the state government or
autonomous body or local body through an administrative order.
It is also learnt that once the rules come into force, the competent
authority who is a head of the department shall notify within a period
of 180 days the list of public services offered by the department or
agency through electronic mode, the date by which such service shall
be made available and the manner of delivery of such services and
their service levels.
Interestingly, these services would also come at a cost fixed by the
director of electronic service delivery (ESD). “The service charges
would be different for different services and would be revised once in
two years.
Interestingly, there are also plans of maintaining a repository and
database of digitally signed electronic records with the associated
application software and workflow to enable the service provider to
access such licenses, permits, certificates, sanctions or approvals
and deliver them to the user
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